It has always been my weakness: the fear of updating a working system with a complete lock-up as a possible consequence. For this reason, until this weekend I was still running SmartSDR v3.1.11 on the Flex 6400, while the latest version is now v4.2.20.
Due to the many crashes this weekend during the CQ WW WPX CW contest—crashes that are known bugs when N1MM+ strings are broken down too quickly in CW—it became clear that it was time to change versions.
When the pain of crashing during a contest becomes greater than the fear of no longer getting the transceiver to work, that’s when you end up doing an upgrade.
All the more so because the latest version includes a complete overhaul of the DAX and CAT control software. For those unfamiliar with FlexRadio, this may sound like Greek, but those who do know it understand that these are crucial parts of the system and the interface with external programs.
Since I have never used my Flex via the internet—only locally via Wi-Fi, never remotely over WAN—I wanted to make sure that my details in the central database were correct, to avoid suddenly being forced to purchase a new software version. To be fair, when I opened a trouble ticket with the Flex helpdesk, the response came extremely quickly that everything was in order, and the upgrade instructions were clearly explained again. We are not used to this kind of performant helpdesks in Belgium; perhaps that’s where part of the hesitation came from.
So, following FlexRadio’s recommendation: remove all old software, including all drivers, from the computer and install the new software. To my surprise and relief, this went without any problem. Next, the transceiver itself is upgraded from the PC. That also went remarkably quickly and smoothly.
The software even seemed to run immediately. N1MM+ appeared to work, and WSJT took over without issues.
Until I switched bands from 20m to 40m. Crash! Transceiver rebooting, software disconnected. And this happened repeatedly, with no way to get it running again.
Knowing it was the middle of the night in the USA and therefore no helpdesk available, I searched online and found that this error had occurred before (also to the great frustration of users). The only option seemed to be a factory reset. After looking up how to do this—and accepting that all parameter settings would be lost but the transceiver would at least start again—I performed the reset, and everything is now working as it should.
It remains a rather special concept: a radio packaged as a black box where there is little you can do except press the power button.
But I remain an absolute fan! And you can rely on the helpdesk, because they even replied later to my message about the crash. Now let’s hope everything stays stable, and that we don’t end up in a situation like SteppIR, where FlexRadio suddenly goes in a military or other commercial direction and abandons the amateur radio market.










